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Oracom Somalia-Web Design in Somalia, Domain & Hosting, Bulk SMS in Mogadishu | Somalia
Current Openings - Orawebhost
Technical Support Agent Intern
- Westlands Business Park 8th Floor, Chiromo Ln, Nairobi
The main purpose of this job is to provide professional support to customers via phone, email and live chats in order to create a positive and memorable customer experience.
Responsibilities
- Responding to customer queries/concerns, product/service questions and resolving any complaints via phone, email and live chat.
- Handle walk-in customers and effectively respond to the queries raised and suggest solutions to any issues they may have.
- Provide accurate, valid and complete information to customers queries by following the laid down company policies and procedures.
- Follow up with customers to ensure their queries/technical issues are resolved in a timely manner and that they are satisfied.
- Create customer accounts, create orders and update customer accounts in the Client Management System (WHMCS) while observing extreme caution.
- Offering solutions to customer issues and converting seemingly dissatisfied customers into frequent/repeat customers.
- Maintaining a positive, empathetic and professional attitude towards customers at all times.
Skills Required
- Diploma or Bachelor’s Degree in Information Technology or a business-related field.
- Working knowledge of MS Office applications.
- Excellent communication and presentation skills
- Good listening and analytical skills and ability to demonstrate critical thinking
Personal Attributes
- Persistent and results oriented.
- Ability to manage multiple tasks simultaneously and able to work under pressure.
- Great attention to detail
- Patient and ability to handle customer rejection
- Good personal integrity with a high sense of responsibility and accountability
- Strong work ethics and willingness to learn in all aspects of the position
- Ability to work with difficult customers in difficult situations
- Positive Attitude
- Westlands Business Park 8th Floor, Chiromo Ln, Nairobi
- info@oracomsomalia.com
- +254 713 271 546